How do I switch or cancel my subscription?

For users who signed up on the website:

It's very easy to cancel your subscription, or switch between monthly and annual subscriptions. From the My Account page, click on My Subscription:

Screen-Shot-2021-05-30-at-12-10-48-PM.pngClicking on My Subscription will bring you to a page where you can see information about your subscription, including when you signed up, and when your account is scheduled to auto-renew.

Click on Switch Membership Type to change to an annual or monthly membership -- you will be charged your renewal fee on your next payment date. 

Clicking on Cancel will make it so that you are not auto-renewed at the Next Payment Date, but you will continue to have access until then unless you ask for a refund. If you are interested in a refund, please email us at

For users who signed up via the iPhone or Android app: 

You will have to cancel your subscription through the app. In the StartMoving app, click on the three bars on the top left corner, and then select "Support." Scroll down and select "I would like to cancel my subscription."

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